Last update: 31/07/2025

This privacy policy describes how midam.be (hereinafter “we”, “our”, “the Site”) collects, uses, stores, and protects your personal data when you visit our website and/or make a purchase.

1. Data Controller
The controller of the personal data is:

Midam Productions BV
Address: Belgicastraat 13 box 2, 1930 Zaventem
Email: info@midamproductions.com

2. Data Collected
When you use our Site, we may collect the following data:

• Identification data: last name, first name, email address, phone number
• Delivery data: postal address
• Payment data: via our secure payment provider (we never store banking details)
• Browsing data: IP address, browser type, pages visited, connection time

3. Purposes of Data Collection
Your data is collected in order to:

• Process and deliver your orders
• Manage customer relations (after-sales service, returns, etc.)
• Send you transactional or informational emails (invoices, order confirmations, etc.)
• Improve your user experience on our Site
• Comply with our legal obligations (accounting, taxation, etc.)

4. Legal Basis for Processing
The processing of your data is based on:

• The performance of a contract (order, delivery, customer service)
• Consent (contact form, newsletter)
• Legal obligation (invoicing, accounting)
• Legitimate interest (traffic analysis, fraud prevention)

5. Data Recipients
Your personal data may be transmitted to third parties strictly necessary for the proper functioning of the service, such as:

• Payment service providers (Stripe)
• Delivery services (UPS)
• Website hosting provider
• Technical service providers (maintenance, emailing)

These third parties undertake to respect the confidentiality and security of your data.

6. Data Retention Period
Your data is retained:

• For the entire duration of the commercial relationship
• And for a maximum of 3 years after the last contact for marketing purposes
• For 10 years for legal obligations (invoices, etc.)

7. Data Security
We implement technical and organizational measures to protect your data against loss, unauthorized access, or disclosure.

8. Your Rights
In accordance with the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure (within legal limits)
• Right to restriction of processing
• Right to data portability
• Right to object

You may exercise your rights by contacting us at the following address: info@midamproductions.com

You also have the right to lodge a complaint with:

Data Protection Authority

Rue de la Presse 35, 1000 Brussels
Website: www.autoriteprotectiondonnees.be

9. Cookies
Our Site uses cookies to improve your browsing experience. To learn more or manage your preferences, please consult our [Cookie Policy].

10. Changes to the Policy
We reserve the right to modify this privacy policy at any time. The version in force is the one published on this page.